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How these policies apply
Dumala accounts and subscriptions
The Terms of Service and Billing and refunds policy apply when you create an account, use the POS workspace, or subscribe to Dumala.
Restaurant orders
The restaurant shown on the menu is normally responsible for the food transaction, preparation, fulfillment, support, and applicable refund.
Personal information
Dumala is responsible for data used for its own accounts, billing, support, and security. A restaurant generally controls customer and staff data it submits to the service.
Payments, tax, and invoices
Payment-provider terms may also apply. Dumala handles its own subscription records; each restaurant handles the tax treatment and sales invoice for its food transactions.
For account, billing, technical, or privacy questions, contact Dumala. For a food-order question, contact the restaurant shown on the order. Restaurant-specific policies supplement these general documents, and mandatory law controls where applicable.
Relevant Philippine legal framework
These are the main legal frameworks relevant to the current Dumala feature set. They are provided for context; the policy that applies to a specific transaction and any mandatory law control where they differ.
View official sources
Your protections and responsibilities
Before you order
Review the restaurant, items, prices, fees, taxes, fulfillment method, contact details, and cancellation terms shown before checkout.
If something goes wrong
Contact the restaurant for food-order issues and Dumala for platform, subscription, billing, technical, or privacy issues. The support process explains escalation.
Use the service safely
Keep account access secure, submit only information you may lawfully provide, and never send passwords, full card details, or unnecessary government identifiers.
This Legal Center is a plain-language summary, not an exhaustive statement of every law that may apply. Additional obligations can depend on a seller’s products, employees, location, payment setup, and data processing.